Privacy Policy

Last Updated: January 21, 2026

1. Identity and Scope

This Privacy Policy applies to all personal data collected by Ace Solutions Co., Limited (referred to as “we,” “us,” or “our”) through the website www.acetels.com and related IoT devices or services.

  • Company Name: Ace Solutions Co., Limited
  • Registered Address: HO KING COMM CTR 2-16 FA YUEN ST MONGKOK KL, Hong Kong
  • Contact Email: inquiry@acetels.com

2. Types of Data We Collect

To provide specialized mobile broadband and IoT solutions, we collect the following categories of information:

  • Business Contact Information: When you inquire via our contact forms, we collect your name, email address, company name, and phone number.
  • IoT Device and Network Data: If you use our hardware or cloud platforms, the system may log device IMEIs, signal strength, data consumption records, geographic location (where applicable), and system diagnostic logs.
  • Technical Access Data: This includes your IP address, browser type, access times, and interaction behavior recorded through cookies.

3. Purpose of Data Processing

We process personal data based on contract performance or legitimate business interests for the following purposes:

  1. Responding to Business Inquiries: Processing and replying to your requests for product quotes or technical support.
  2. Service Delivery and Management: Ensuring the normal operation of IoT devices, monitoring network status, and providing after sales support.
  3. Security and Maintenance: Preventing cyber attacks through log analysis and optimizing our global connectivity services.
  4. Legal Compliance: Fulfilling telecommunications regulatory requirements or obligations under Hong Kong law.

4. Data Storage and Cross-Border Transfer

As a global enterprise, your data may be transferred between Hong Kong, mainland China (our Shanghai headquarters), or the cloud service nodes we utilize. We commit to implementing encryption measures and contractual safeguards that meet the standards of the Personal Data (Privacy) Ordinance (PDPO) to ensure an equivalent level of protection during cross-border transfers.

5. Data Retention Period

We retain personal data only for the period necessary to fulfill the purposes of collection, unless otherwise required by law.

  • Business Inquiry Records: Retained for 24 months after the conclusion of communication.
  • IoT Device Logs: Retained on a rolling basis or for 12 months.
  • Billing and Contract Data: Retained for 7 years in accordance with tax laws.

6. Your Rights

Under relevant laws, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right of Correction: You may request an update if you find the information is inaccurate or outdated.
  • Right of Erasure: You may request the deletion of your personal information, provided it does not conflict with legal retention obligations.
  • Withdrawal of Consent: You may opt out of marketing activities at any time.

To exercise these rights, please contact our privacy officer at inquiry@acetels.com.

7. Cookie Policy

We use essential technical cookies to ensure the website functions correctly. For analytical cookies, such as Google Analytics, we will request your explicit authorization upon your first visit. You may disable these functions at any time through your browser settings.

8. Third-Party Disclosure

We do not sell your personal data to any third parties. We only share data with the following types of partners when necessary:

  • Cloud Infrastructure Providers: For hosting our IoT management platforms.
  • Logistics Providers: For shipping hardware products to you.
  • Regulatory Authorities: When fulfilling legal obligations to cooperate with official investigations.